Workflow Automation Engine
Event-Driven PipelineBuild multi-step automated customer journeys: abandoned cart recovery, keyword auto-responders, onboarding drips, and CRM webhook sync.
3 currently active
Across e-commerce & inbound triggers
Meta Cloud API verified receipts
Token bucket queue execution
Abandoned Cart 30m Auto-Recovery
ACTIVETriggered by e-commerce checkout dropoff. Waits 30m, sends personalized WhatsApp coupon, and follows up at 24h if unpaid.
Inbound Keyword Auto-Responder & 24/7 FAQ Bot
ACTIVEAnswers customer questions instantly when keywords like PRICE, MENU, HOURS, or SUPPORT are detected in incoming chats.
New Contact Welcome & Educational Drip
ACTIVEGreets new signups, introduces brand features on Day 1, and follows up with personalized product recommendations on Day 3.
Post-Purchase Review & 5-Star Feedback Collector
PAUSEDTriggered when order shipping courier marks package DELIVERED. Waits 48 hours and requests a 1-tap WhatsApp rating.
Abandoned Cart 30m Auto-Recovery
Triggered by e-commerce checkout dropoff. Waits 30m, sends personalized WhatsApp coupon, and follows up at 24h if unpaid.
Shopify Cart Abandoned Event
Webhook payload with cart URL & total items
Wait 30 Minutes
Grace period for customer self-recovery
Has Order Been Completed?
Check order status before dispatching template
Dispatch WhatsApp Template (Utility/Marketing)
Template: cart_recovery_coupon with 1-click checkout button
Wait 24 Hours
Check if purchase still pending before final reminder
Final Expiry Incentive & Agent Tag
Send expiring 15% VIP code & tag contact as HighIntentLead